The service here can be hit and miss, it really depends on which receptionist or vet you see. Some visits have been positive, but others less so. Unfortunately, it seems to be the same receptionist who consistently struggles with manners and professionalism, which is disappointing. It’s a shame, because when you get the right team member, the experience can be completely different.

My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could pop down and pay the balance. Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

Would rate this 0 stars if I could. Honestly it is shocking how disgusting it is inside. Who would bring their animal here if you’re going to have the stink of dog as soon as you enter. Other vets are way more hygienic than this.

Absolutely amazing vets took my mums dog to be checked out all staff where absolutely brilliant can't thank the surgery enough as my mams dog is quite a nervous dog the vet was very patient and caring would 100% recommend

They care for andre hayes our yorkie brought his back from close fron the brink of collapse from tooth infection .now he's thriving little guy well spoilt 12 months on he's been so busy enjoying life been on lots of adventures . He's cared for well by cambels had 13 teatu out as well for his teath was in a bad way when we had him now he's full of life loving it traveling around the uk All his injections done and his anel gland sorted and helth check ups his been brilliant and alot more caring and carner