Swansea PDSA Pet Hospital, located in Swansea, offers essential veterinary services with a focus on providing care to pets of individuals on low incomes, operating primarily on donations. A notable aspect of the clinic is its role as a Veterinary Nurse Training facility, which underscores its commitment to educating future veterinary professionals.

The clinic has garnered a 4.4-star rating from 918 reviews on Google Maps, indicating a generally positive reception among its clientele. However, reviews reveal a mixed perception of their services. Positive feedback highlights compassionate and thorough care, with specific praise for staff members like Jess, who are noted for their attentiveness and effective communication. For instance, Leann Douglas commends the team for their prompt and reassuring treatment during an emergency situation, while Bianca appreciates the empathetic approach toward her pet hamster.

Conversely, there are critical reviews that raise concerns about the clinic's operational processes and customer service. Andrew Craig McClelland and Nicola Service express dissatisfaction with the clinic's communication practices and perceived lack of urgency in certain cases, which they feel compromised the welfare of their pets. These reviews emphasize issues with appointment scheduling and registration, suggesting areas for improvement in client communication and service delivery.

Overall, Swansea PDSA Pet Hospital is recognized for its charitable mission and dedication to veterinary training, though experiences vary widely among its patrons. Prospective clients are advised to ensure their pets are registered and to clarify service eligibility criteria to avoid potential misunderstandings.