Make sure you register your pet with the PDSA before your pet needs it and keep you registration up-to-date. The staff, nurses and vets are brilliant and very kind, but they cannot see pets that aren't registered and there are eligibility criteria for those on low incomes. They will turn pets away if they are not registered! They are a charity that work on donation, so please chip in whatever you can afford if you use them. They saw my dog as an emergency appointment and we were treated extremely well. They were lovely to me, my kids but most importantly my dog. They helped him and I feel really confident in the vets diagnosis and treatment. They made me feel assured and let me know to call them if my dog went downhill. Cannot thank them enough. When getting there, the satnav will tell you to turn left into the ambulance station, but keep going up the hill and it's the 3rd right - it's got a big sign.

The vet who seen my Sammy (Syrian hamster) today was so lovely very kind compassionate and totally understanding. Although it was sadly to late for my hamster the lady couldn't of helped me more thank you

After waiting for over two weeks to see a vet. I missed one phone call from them and I was told that they only phone twice. Nice vets when someone has terminal cancer. Really caring (NOT). Then finally after all this time offered a telephone call for £24.00 Absolutely discusting. No care for animals at all. Booked with Afon a proper vets for £35.00 face to face tomorrow. I would not put up with the PDSA it is bad news and trusts customers terribly- AVOID & go to a proper caring vet. It's just not me. Take a look at ALL the bad reviews. This place should be investigated and closed down. They don't care about animals. PDSA nothing like they use to be.

I recently had an appointment this week at PDSA hospital in Swansea. I was feeling nervous for the appointment, due to a previous veterinarian rushing me along at a previous appointment. This time my dog was seen by Jess and she was amazing! She took the time to listen to all of my concerns and she did a thorough examination of my dog. She explained everything clearly and offered multiple suggestions and advice on how to alter my dogs diet due to a likely potential skin allergy and even took an ear sample. I was so happy that she did because my dog suffers with her ears immensely and I always wanted her ears to be examined properly. Jess is a wonderful veterinarian who is patient and super friendly.

I took my dog to pdsa after have two video calls with them. Due to my dog having blood in her urine. When I reached the pet aid hospital. Went in and a waited a while with my dog bleeding from her back end. One of the pdsa staff told me my registration had been cancelled as I didn’t register in 2021. They told me the last time they saw other dog was in 2021, this would indicate I did register as they saw my dog in 2021. So I ask where was the letter or phone call stating this. They said they sent a letter to me. Which was never received. I asked them so you are going to leave my dog bleeding and in pain. They said you can see the vet for £280 I how am I going to afford that as it was a day before Christmas Eve they said they may do a payment plan. So I spoke with nurse asking her if I could do a payment plan. To be told they don’t do that. She asked me what was happening with my dog I told her she spoke to the vet he said it’s not an emergency as she was on antibiotics and correct pain management. So the sent me home without even looking at her. At home the next night she passed some stones in her urine and was pouring out of blood but I still had no help she suffered in pain due to the pdsa as I had already payed £154 the previous Tuesday with a private vet. My dog was a rescue dog and insurance was taken out but she got ill on 13th day of taking out the insurance so they would help me till the 14th day do to cooling off period. Please beware of the pdsa they are not there for the animals anymore they really don’t care.