My dachshund was pregnant and needed an emergency c section the puppy unfortunately died inside the womb. The price was so expensive I honestly couldn't believe it , they estimated over £3000 for the c section and the spaying on my miniature Dachshund with the chance off increasing if my dog needed anything else. I called Cariad Vets Gorseinon which fit my in for emergency c section and spaying same day for only £1000.
The receptionist were lovely but the veterinarian we saw that morning wasn't very empathetic.
Amazing vets , always so helpful, kind and friendly.
Unfortunately i'm left with no choice but to leave a negative review after months of poor service at the Parc Tawe branch. I have been trying to get my dog spayed since last year with numerous vet appointments (at least one per month) during this period, thousands in medication and appointment fees only to consistently have my time wasted. We finally had the procedure booked for this week only to now be told last minute that it will have to be postponed AGAIN, bearing in mind, the vet confirmed the procedure before telling me minutes later that another vet now insisted my dog needs lungworm medication before she can be spayed. We were also told my dog needs to lose another kilo but her weight wasnt taken at all during this most recent appointment when we had previously been told she needed to lose 2 kilos and which she since has. I have to express my concern at the business practices at this vets as it strikes me clearly that they will do everything they can to add any aditional cost possible. In the past year I have done everything the vets have asked of me to ready my dog for the procedure, and every single time its due to happen it is postponed alongside being told she needs further medication. Why was i not informed four weeks ago at the last appointment that my dog needed lungworm medication prior to the op? I would have happily gone ahead with that at the time as i have for everything else that has been recommended or asked of me. I know from past experience St. James' vets rip off customers whenever possible but at least they are honest about it unlike this branch of Vets4pets.
The vet called paula that i seen on my last vist was very judgemental didn't show empathy and didnt explain all options left feeling like a poor judged confused customer and like they was just after as much money as they could get rather than taking time to listen and explain what they recommend and what and didnt ask if i had any questions and didnt answer other than vague what basic i did ask
really nice people. lovely vets came and put my akita to sleep yesturday. They were really lovely. i couldnt have wished for nicer well trained people to come out and do it. my dog felt relaxed and died peacefully. xx
Quiero agradecer enormemente al equipo de Vets4Pets Swansea, y en especial a la veterinaria Paula, por el trato excepcional que le dieron a nuestro perro.
Desde el primer momento, Paula mostró una delicadeza y un cariño inmensos, algo que para nosotros significa mucho, porque nuestro perro siempre lo ha pasado muy mal en las consultas veterinarias.
Su manera de trabajar ha sido increíble: no solo logró que nuestro perro pasara el mal trago de sus dolores acompañado y arropado, sino que además consiguió que nosotros entendiéramos todo el proceso con claridad, usando términos sencillos y explicaciones comprensibles.
Sin duda repetiríamos mil veces en este centro. Ojalá más profesionales como Paula, que velen por el bienestar de las mascotas y sus familias, con empatía, cariño y un amor verdadero hacia los animales.
Gracias, Paula.
Very kind and helpful. Little hammy was in a bad way and they took care of her quickly, and without needing to book. A kind and compassionate vet, made a miserable business a little more bearable.
Fantastic veterinary practice especially Paula she is wonderful and really cared for my dog Josie, I’m not going into the full details as I find it to upsetting, the staff are fantastic too, I am so glad I chose Vets4Pets Swansea they really care. Thank you very much 👍
Fantastic veterinary practice especially Paula she is wonderful and really cared for my dog Josie, I’m not going into the full details as I find it to upsetting, the staff are fantastic too, I am so glad I chose Vets4Pets Swansea they really care. Thank you very much 👍
Very misleading staff!
When I arrived today with my gerbil to the clinic, with the emergency case, I was advised to pay extra fee for being seen by the vet (the cost of the emergency consultation was £81). I described the symptoms of my gerbil to the receptionist in details - it kept falling on her side and then fall from the height. After several minutes the vet called us to come in, but only 2 manipulations were made - my gerbil was weighed and checked by stethoscope (probably was, because the standard stethoscope was too big for gerbil).
ONLY IN THE END of the consultation I was told that the vet was not a SPECIALIST for gerbils, and was advised to give an antibiotic to my gerbil, the only one thing she could suggest as she didn't know the reason of my gerbil being unwell. Antibiotic was prescribed RANDOMLY, in a case of possible inflammation, that was not even diagnosed! Otherwise I was advised to see a specialist elsewhere.
But I had to pay for the urgent consultation anyway! For what? For nothing, just for a guess.
After checking the symptoms on ChatGPT, I assumed that my gerbil had had a stroke, and then falling that could cause any damage to her bones.
But none of the appropriate checks were done, not even any X-Ray, however, initially, on the reception I was told that everything needed would be checked, for my gerbil!
I asked for a painkiller for my gerbil, and was prescribed for a medicine that appeared to be designed for CATS, it has never had any tests on small pets, like gerbils! So, it can be harmful for my pet, and I just paid £96 for unprofessional time and inappropriate medicine!!!
Why the lady on the reception had not told me that there WAS NO SPECIALIST FOR GERBILS in their clinic before my appointment with the vet?
Will contact the manager of the clinic.
