St James Veterinary Group Ltd.

- Consultation: £60 - Small dog dental extraction quote: £1130

St James Veterinary Group Ltd. says it is independently owned and offers 24/7 emergency care for its clients, with access to a pet’s notes and medical history. Owner feedback points to a practice handling both urgent cases and more advanced procedures, including BOAS surgery and dental work discussions. Recent reviews are largely positive about kindness, professionalism and support, though a small number of detailed complaints focus on communication, complaint handling and high costs.

Services

•24/7 emergency care for existing clients, including daytime emergencies with a dedicated vet for immediate treatment.
•Surgery and procedures, with owner reviews specifically mentioning BOAS surgery and dental extraction consultations/quoting.
•End-of-life care, including support with difficult decisions and individual cremation with ashes returned in an urn.
•Wildlife or injured animal presentations, with one owner describing care for an injured bird, including appointment booking and an out-of-hours update call.
•Veterinary Nurse Training facility.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews also include complaints that treatment was expensive.

•Consultation: £60
•Small dog dental extraction quote: £1130

People

•Gregg Evans: praised for kind, respectful handling of end-of-life care, giving owners time to make decisions and helping arrange individual cremation.
•Geraint Jones: named in a very positive review for BOAS surgery, with owners highlighting clear support and aftercare.
•Ellie: thanked for kindness and compassion during a euthanasia appointment.
•Fran (name not fully confirmed by the reviewer): named in a negative account involving blunt communication and pressure toward overnight care or euthanasia.
•Reception and nursing team: several reviews mention friendly, efficient reception staff and caring nurses.

Reviews

Google rating: 4.6/5 from 483 reviews. Recent feedback is mostly positive, with repeated praise for compassionate care and friendly service, alongside a few serious complaints.

•Several reviewers describe the team as friendly, professional and reassuring, with one saying the vets are devoted to getting pets well and keen to understand what is wrong.
•End-of-life care is a clear positive theme, with named praise for Ellie and Gregg Evans for kindness, respect and giving owners time during difficult decisions.
•Owners also highlight strong support around procedures and follow-up, including a positive BOAS surgery experience with Geraint Jones and thoughtful updates after an injured bird was brought in.
•Negative reviews focus on high pricing, feeling pressured toward costly overnight care or euthanasia, concerns that complaints were not handled well, and frustration over limited information about a stray cat left with the practice.

Reviews for St James Veterinary Group Ltd.

Note: Showing the 10 most recent Google reviews out of 483 we track in total. Recent reviews may not be representative of overall sentiment.

Matthew Jones

4 months ago

the vets at St James Parkway always seem devoted to getting your pet well and interested in hearing what has gone wrong. Such a reassuring experience. Everyone is so friendly there.

Tracey Sharpe

Great veterinary practice very professional and great service

Michael Evans

5 months ago

I recently had to have my springer spaniel Harvey put to sleep he led a full and happy life for 16 years, thank you to the lovely vet Ellie, for your kindness and compassion.

Mistress X (MistressXDom)

I used this vets since 2000 and found them to be amazing. However, the quality of care they provided over those years has dropped. A lot of them are cold and they have caused deliberate suffering to pets that I have had particularly Steele. I will go into details at some point on here cos I believe that my babies stories deserve to be told. But for now I just want led to give a warning about how disgusting some of these of the vets they employ are. They’re money hungry. The managers don’t care either, I’ve made complaints but it gets ignored. They are sorry that the customer is unsatisfied with their service, they do not pride themselves on quality of care, they’re just sorry that people can make public statements about them.

Georgia Morris

6 months ago

Jillian Thomas

7 months ago

I want to express my thanks for the care and compassion shown to me and an injured bird I brought to the practice today. I am not from the Swansea area. The Receptionist was excellent confirming an appointment. The Nurse I saw was so caring. I then rung for an update and again another Receptionist was informed and efficient. I even received a call out of hours from the Practice with a further update. It’s so refreshing to come across such a caring practice - thank you to all.

Lilly Malsom

8 months ago

TRIED TO KILL MY CAT if i could give it 0 stars, i would. a few months ago my very elderly cat was snatched from the garden and eventually handed in at this St James location. the vet that took care of him was called Fran i believe, she was very blunt and had a blatant disregard for me and my family’s emotions as we were extremely worried and scared about what had happened to our cat and instead of giving us the time to process the situation she repeatedly told us that our only option is to either A) leave him in overnight which would of been costly £££ or B) put him down as he was not in a fit state to go home and it was time to say goodbye. they hadn’t actually done any proper tests but we were told he could have cancer, kidney failure and lots of other scary diseases with no real basis to make these claims. we said we wanted to take him home and putting him down after a very stressful day for him isn’t morally right and she kept relentlessly attempting to convince us that putting him down was the best option, in my opinion, a poor attempt at a quick cash grab. she did not have my family or my cats wellbeing at heart. I am so thankful that i stood my ground and took my baby home as since then he’s had his 19th birthday and in the best state he ever had been in this latest stage of his life. we scheduled a checkup within a few days after from another St James Vets location as this lady made a welfare claim as she thought we were mistreating him, in my opinion in retaliation to us not listening to her, and the second vet said he was perfectly fine and had no doubt we looked after him greatly. i really disagree with this culture within St James Vets that thinks it’s acceptable to manipulate vulnerable people into spending more and more money by misleading them

Jack Roberts

9 months ago

Always top quality service from St James Vets. The kindness and care we have received over the last 4 months in particular has been exceptional

Allison Jones

10 months ago

I am disappointed and discusted with st james veterinary hospital!! Last week I had a consultation for my small dog for an extraction, and was quoted £1130 +£60 consultation fee, i have since been to another recommended vet who has given me a quote of £610 worst case! Why are these vets allowed to rip people off. I am considering getting in touch with the fca!!!