St James Veterinary Group Ltd.

I used this vets since 2000 and found them to be amazing. However, the quality of care they provided over those years has dropped. A lot of them are cold and they have caused deliberate suffering to pets that I have had particularly Steele. I will go into details at some point on here cos I believe that my babies stories deserve to be told. But for now I just want led to give a warning about how disgusting some of these of the vets they employ are. They’re money hungry. The managers don’t care either, I’ve made complaints but it gets ignored. They are sorry that the customer is unsatisfied with their service, they do not pride themselves on quality of care, they’re just sorry that people can make public statements about them.

I want to express my thanks for the care and compassion shown to me and an injured bird I brought to the practice today. I am not from the Swansea area. The Receptionist was excellent confirming an appointment. The Nurse I saw was so caring. I then rung for an update and again another Receptionist was informed and efficient. I even received a call out of hours from the Practice with a further update. It’s so refreshing to come across such a caring practice - thank you to all.

TRIED TO KILL MY CAT if i could give it 0 stars, i would. a few months ago my very elderly cat was snatched from the garden and eventually handed in at this St James location. the vet that took care of him was called Fran i believe, she was very blunt and had a blatant disregard for me and my family’s emotions as we were extremely worried and scared about what had happened to our cat and instead of giving us the time to process the situation she repeatedly told us that our only option is to either A) leave him in overnight which would of been costly £££ or B) put him down as he was not in a fit state to go home and it was time to say goodbye. they hadn’t actually done any proper tests but we were told he could have cancer, kidney failure and lots of other scary diseases with no real basis to make these claims. we said we wanted to take him home and putting him down after a very stressful day for him isn’t morally right and she kept relentlessly attempting to convince us that putting him down was the best option, in my opinion, a poor attempt at a quick cash grab. she did not have my family or my cats wellbeing at heart. I am so thankful that i stood my ground and took my baby home as since then he’s had his 19th birthday and in the best state he ever had been in this latest stage of his life. we scheduled a checkup within a few days after from another St James Vets location as this lady made a welfare claim as she thought we were mistreating him, in my opinion in retaliation to us not listening to her, and the second vet said he was perfectly fine and had no doubt we looked after him greatly. i really disagree with this culture within St James Vets that thinks it’s acceptable to manipulate vulnerable people into spending more and more money by misleading them

TRIED TO KILL MY CAT if i could give it 0 stars, i would. a few months ago my very elderly cat was snatched from the garden and eventually handed in at this St James location. the vet that took care of him was called Fran i believe, she was very blunt and had a blatant disregard for me and my family’s emotions as we were extremely worried and scared about what had happened to our cat and instead of giving us the time to process the situation she repeatedly told us that our only option is to either A) leave him in overnight which would of been costly £££ or B) put him down as he was not in a fit state to go home and it was time to say goodbye. they hadn’t actually done any proper tests but we were told he could have cancer, kidney failure and lots of other scary diseases with no real basis to make these claims. we said we wanted to take him home and putting him down after a very stressful day for him isn’t morally right and she kept relentlessly attempting to convince us that putting him down was the best option, in my opinion, a poor attempt at a quick cash grab. she did not have my family or my cats wellbeing at heart. I am so thankful that i stood my ground and took my baby home as since then he’s had his 19th birthday and in the best state he ever had been in this latest stage of his life. we scheduled a checkup within a few days after from another St James Vets location as this lady made a welfare claim as she thought we were mistreating him, in my opinion in retaliation to us not listening to her, and the second vet said he was perfectly fine and had no doubt we looked after him greatly. i really disagree with this culture within St James Vets that thinks it’s acceptable to manipulate vulnerable people into spending more and more money by misleading them

Always top quality service from St James Vets. The kindness and care we have received over the last 4 months in particular has been exceptional

I am disappointed and discusted with st james veterinary hospital!! Last week I had a consultation for my small dog for an extraction, and was quoted £1130 +£60 consultation fee, i have since been to another recommended vet who has given me a quote of £610 worst case! Why are these vets allowed to rip people off. I am considering getting in touch with the fca!!!

With the recent passing of Poppy, our 19 year white cat who spent all her time with us as a devoted companion we regrettably came to that point we all dread of taking our beloved pet to the vets that final time. We saw Gregg Evans at Parkway and he was kind, respectful and totally professional and understanding. With plenty of time to process the situation I made the difficult decision. We arranged for an individual cremation. We received her in a very thoughtfully presented urn which brought a lot of comfort to this painful process. Would highly recommend this practice.

I brought a stray cat to this clinic in critical condition — with pus in his mouth, difficulty breathing, and severe dehydration. I truly hoped he would receive proper care. The cat was left at the clinic, but I have since been denied any information about what happened to him. I am not the legal owner — because this was a homeless animal. But I am the person who rescued him, fed him, transported him, and cared for him. I deeply care about his wellbeing. I sent an official request, simply asking for: Confirmation that the cat was registered in the clinic's system; Whether any treatment was given; What happened to him afterward. But I was told that no information can be shared. No transparency. No compassion. No answers. I am not asking for confidential medical records — only basic facts about a living being I tried to save. It breaks my heart to think that he might have simply been turned out onto the street again. This is my personal experience — one of deep sadness and disappointment. I urge the clinic to reconsider how they communicate in cases involving vulnerable, voiceless animals. Sometimes, a little clarity and empathy could save a life — or at least bring peace to those who tried.

My French Bulldog recently underwent BOAS surgery with Geraint Jones, and I couldn’t have asked for a better experience. From start to finish, Geraint was absolutely incredible—not only with my dog but also with me. I was quite nervous about such a big procedure, but the level of care and support we received was truly second to none. He did a fantastic job. The entire team, from the veterinary nurses to the reception staff, was equally amazing—so kind, supportive, and reassuring throughout the whole process, especially during the aftercare. Any time I had a question or concern, my calls were met with warmth, compassion, and expert advice. I couldn’t recommend this team highly enough and am beyond grateful for such a positive experience. Thank you all for taking such wonderful care of my dog and for making a nerve-wracking process so much easier!