Swansea PDSA Pet Hospital

Swansea PDSA Pet Hospital is part of the PDSA charity, offering free and low-cost veterinary care for eligible pets rather than operating as an independent clinic. It is also listed as a veterinary nurse training facility. Reviews describe a mix of urgent and routine care, including emergency admissions, surgery, consultations, diagnostics and end-of-life appointments, while also showing that registration and eligibility rules can affect access.

Services

•Free and low-cost veterinary care for eligible pets, in keeping with the PDSA charity model. Registration and income-based eligibility rules are a recurring part of how access works.
•Urgent and emergency care, with reviews describing same-day emergency appointments, morning admissions and life-saving surgery. One owner said the surgeon called during the operation to explain what was happening and discuss options.
•Consultations, diagnostics and follow-up care, including review-led examples such as assessment of a suspected skin allergy, diet advice, ear sampling, and dental opinions.
•Preventive and routine appointments, with yearly vaccinations mentioned in recent feedback.
•Surgery and end-of-life care, with positive comments about thoughtful euthanasia appointments as well as successful emergency surgical treatment in some cases.
•Care for a range of common pets, including dogs and cats, with one review also mentioning a Syrian hamster.
•Remote appointments, as earlier feedback refers to video consultations and telephone calls.

Pricing

No published pricing information is currently available for this clinic.

People

•Jess (veterinarian): praised for listening carefully, carrying out a thorough examination, explaining things clearly, suggesting options including diet changes for a likely skin allergy, and taking an ear sample.
•Afon: named in older review feedback, though no role is specified.

Reviews

Google rating: 4.4/5 from 958 reviews.

•Feedback is mixed overall: many owners describe caring, professional treatment, while several others report serious dissatisfaction with access, communication or outcomes.
•Emergency treatment is a notable positive in some reviews, including accounts of quick admission, life-saving surgery and clear communication during very stressful situations.
•Kindness and compassion are recurring themes, especially around euthanasia and difficult cases, and some owners also mention friendly staff, quick handling and satisfactory routine visits such as vaccinations.
•Main complaints focus on access and process issues, including pets being turned away, disagreement over whether a case was urgent, short-staffing, waits of 30 minutes or more, and concerns about inconsistent advice or follow-up.

Reviews for Swansea PDSA Pet Hospital

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Reviews from pet owners who enquired with Swansea PDSA Pet Hospital through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 958 we track in total. Recent reviews may not be representative of overall sentiment.

Lord CookyMonster

1 month ago

Martin Para

Abigail Pearce

Just no. Kept losing urine samples due to negligence. No apologies. Lied about tests done and the results. Lied about medication prescribed. Attitude constantly. Push to kill pets intead of actually treat them. Would make out they're know it all Gods when they don't even know how to not throw out a sample before running any actual tests. I'm glad I didn't let them bully me into letting them kill Missy there and then when I just wanted them to do a lung worm test they lied about doing months prior. I'm glad I was able to let her go peacefully at home in my arms surrounded by everyone who loved her. She didn't deserve what they put her through, no pet does. I'll never forgive them. I could say more, much much more. But I know never to bring any of my pets here again not even a pet rock.

Carly Hannan

Money grabbers woman on the phone today at 12:30 was discusting putting the phone down after telling her repeatedly about my cat being sick and having a loose tooth to concerned what’s going in her own pockets I have made a complaint and want her sacked and I don’t think anyone should take their pets there

Christopher Kumaran

I took my cat here for treatment. Fees are reasonable. But I was disappointed with differing views among multiple vets here regarding the condition of my cat’s teeth. My cat also came here for her yearly vaccinations, and I was satisfied with this visit. Although be aware that at times you can be waiting for up to 30 minutes or more after your appointment begins. Parking is available.

robert wilson

8 months ago

Wouldn't see our dog as they were short staffed Even tough they were about 10 staff in reception Only one dog waiting to be seen Had to put her to sleep 2 weeks later

Claire W

This place is fantastic they rely on donations and treats every animal like their own

Craig Evans

Jason Evans

The PDSA through neglect has caused the death of two of my cats. Both succumbed to diseases nobody knew they had because the PDSA failed to perform the necessary checks. If something is seriously wrong with your animals take them private because yeah it costs a lot but at least you'll be leaving the practice with your animals healthier than when they went in. 0/10, you scumbags killed my cats and I'll never forgive you.

Ihor H

Very friendly staff, there is parking, everything was done quickly and professionally.