Swansea PDSA Pet Hospital

Swansea PDSA Pet Hospital is part of the PDSA charity rather than an independent clinic, providing free and low-cost veterinary care for pets in need. It is also listed as a Veterinary Nurse Training facility. Recent feedback points to a mix of urgent and routine care, including emergency admissions, surgery, consultations, diagnostics and end-of-life appointments, while also showing that registration and eligibility rules can affect access.

Services

• •Free and low-cost veterinary care for eligible pets, in line with the hospital’s charity model.
• •Urgent and emergency care, with owners describing same-day emergency appointments, admission first thing in the morning, and life-saving surgery. One owner also reported being called during surgery to talk through what was happening and discuss options.
• •Routine consultations and diagnostics, including review-led examples such as assessment of a suspected skin allergy, diet advice, and an ear sample being taken during an appointment.
• •Euthanasia and end-of-life care, with several owners describing these appointments as kind and thoughtful.
• •Care for small pets as well as dogs and cats, with one recent review mentioning a Syrian hamster being seen.
• •Remote appointments, as reviews reference video consultations and telephone calls.
• •Access notes raised repeatedly by owners: pets need to be registered and eligibility criteria apply, which can affect whether the hospital is able to see a case.

Pricing

No published pricing information is currently available for this clinic.

People

• •Jess (veterinarian): praised by one owner for listening carefully, carrying out a thorough examination, explaining things clearly, suggesting options including diet changes for a likely skin allergy, and taking an ear sample.

Reviews

Google rating: 4.4/5 from 933 reviews.

• •Recent feedback is mixed overall: many owners describe caring, professional treatment, while several others report serious dissatisfaction with access, triage or outcomes.
• •Emergency care is a standout positive in some reviews, including accounts of pets being admitted quickly, receiving life-saving surgery, and owners being kept well informed during a crisis.
• •Kindness and compassion are recurring themes, especially around euthanasia and difficult cases, with reviewers praising staff for being thoughtful, friendly and reassuring.
• •The main complaints centre on access and process issues, including being turned away, being told a case was not an emergency, short-staffing, long waits, and frustration over missed-call or follow-up arrangements.