Super friendly put our cat to sleep and treated us with sp much compassion
I can't thank this vet practice enough. I called in a complete panic about my cat, and they saw her straight away. They were so kind and reassuring, not only to my cat but also to me and my daughter when they saw how worried and upset we both were.
They treated our cat with such care and made sure she was seen as quickly as possible. The whole team were amazing from start to finish, and we're so grateful for everything they did.
I would highly recommend this vets to anyone. Thank you all so much for your kindness, professionalism, and the wonderful care you gave our cat.
Excellent service. Very friendly, kind and approachable staff. Our vet (i think was Louise) was so lovely and explained everything to us clearly. Highly recommend
After our dog passed away, we received automated emails from the surgery reminding us to bring her in for a six-monthly health check. I contacted them about this and chose to look past the mistake.
However, when we went to collect her ashes, the receptionist decided that was the appropriate moment to tell my partner that we supposedly owed a couple of hundred pounds. We do not, everything had already been paid in full / through insurance. They couldn’t tell my partner exactly what the bill was for when he asked either.
Even if there had been an outstanding balance, raising it while we were collecting our dog’s ashes was deeply insensitive and completely inappropriate. This experience lacked basic compassion, and the staff would benefit from additional training around empathy and timing.
I’m incredibly disappointed with the care my dog received at Tawe Vets.
Luna had been unwell for weeks — clear signs of infection, pain, and discomfort. Despite repeated visits, I had to push just to get basic treatment like antibiotics and pain relief. She had multiple tests, including bloods, yet I was never contacted with results — even after calling at 9am to report she was getting worse. No one followed up. No urgency.
I’ve now taken Luna to a different vet who listened, took her pain seriously, and are actually supporting us through the next steps — whatever they may
I would not recommend this practice to anyone needing genuine, compassionate care when their pet is truly in need
Update on Luna
After moving Luna to a new vet, I’m relieved to say she’s finally on the road to recovery. The change in care has been nothing short of incredible—within 24 hours she was more comfortable, her pain was being managed, and for the first time in weeks, I felt like she was truly being cared for.
In contrast, Tawe Vets didn’t just fail Luna medically—they failed her emotionally. Her pain was dismissed, test results were delayed, and no urgency was ever shown, even when she was clearly deteriorating. Their response to my review only confirmed what I already knew: they care about your pet about as much as they care about replying to reviews—robotically, without empathy or accountability.
Frankly, they should put “butchers” above the door, not vets. The lack of compassion, urgency, or basic duty of care was inexcusable
I’m incredibly disappointed with the care my dog received at Tawe Vets.
Luna had been unwell for weeks — clear signs of infection, pain, and discomfort. Despite repeated visits, I had to push just to get basic treatment like antibiotics and pain relief. She had multiple tests, including bloods, yet I was never contacted with results — even after calling at 9am to report she was getting worse. No one followed up. No urgency.
I’ve now taken Luna to a different vet who listened, took her pain seriously, and are actually supporting us through the next steps — whatever they may
I would not recommend this practice to anyone needing genuine, compassionate care when their pet is truly in need
Update on Luna
After moving Luna to a new vet, I’m relieved to say she’s finally on the road to recovery. The change in care has been nothing short of incredible—within 24 hours she was more comfortable, her pain was being managed, and for the first time in weeks, I felt like she was truly being cared for.
In contrast, Tawe Vets didn’t just fail Luna medically—they failed her emotionally. Her pain was dismissed, test results were delayed, and no urgency was ever shown, even when she was clearly deteriorating. Their response to my review only confirmed what I already knew: they care about your pet about as much as they care about replying to reviews—robotically, without empathy or accountability.
Frankly, they should put “butchers” above the door, not vets. The lack of compassion, urgency, or basic duty of care was inexcusable
I’m incredibly disappointed with the care my dog received at Tawe Vets.
Luna had been unwell for weeks — clear signs of infection, pain, and discomfort. Despite repeated visits, I had to push just to get basic treatment like antibiotics and pain relief. She had multiple tests, including bloods, yet I was never contacted with results — even after calling at 9am to report she was getting worse. No one followed up. No urgency.
I’ve now taken Luna to a different vet who listened, took her pain seriously, and are actually supporting us through the next steps — whatever they may
I would not recommend this practice to anyone needing genuine, compassionate care when their pet is truly in need
Update on Luna
After moving Luna to a new vet, I’m relieved to say she’s finally on the road to recovery. The change in care has been nothing short of incredible—within 24 hours she was more comfortable, her pain was being managed, and for the first time in weeks, I felt like she was truly being cared for.
In contrast, Tawe Vets didn’t just fail Luna medically—they failed her emotionally. Her pain was dismissed, test results were delayed, and no urgency was ever shown, even when she was clearly deteriorating. Their response to my review only confirmed what I already knew: they care about your pet about as much as they care about replying to reviews—robotically, without empathy or accountability.
Frankly, they should put “butchers” above the door, not vets. The lack of compassion, urgency, or basic duty of care was inexcusable
After having registered my cat, Malcolm, with a few vet practices in Swansea, luckily I transferred him to Tawe Vets Sketty and I can honestly say they proved to be the best practice by a mile. The vets, nurses and all the staff are so professional, caring and helpful. I would not hesitate to recommend them to anyone looking for a gold standard practice. The compassion and gentle care shown to Malcolm has been second to none.
After having registered my cat, Malcolm, with a few vet practices in Swansea, luckily I transferred him to Tawe Vets Sketty and I can honestly say they proved to be the best practice by a mile. The vets, nurses and all the staff are so professional, caring and helpful. I would not hesitate to recommend them to anyone looking for a gold standard practice. The compassion and gentle care shown to Malcolm has been second to none.
Absolutely wonderful care for my hamster. Such lovely and kind people.
