Tawe Veterinary Group

- Several owners describe compassionate long-term and end-of-life care, including gentle handling of both pets and owners during difficult final visits. - Positive reviews also highlight kind, professional treatment across different species, including a cat and a hamster, with praise for the vets, nurses and wider team. - A small number of negative reviews focus on communication and follow-up, including delayed or unclear test-result communication and feeling they had to push for treatment.

Tawe Veterinary Group is a small-animal practice in Swansea established in the 1950s and part of CVS Vets. It offers routine care through to surgery, with in-house diagnostics including an on-site lab, X-ray and ultrasound, and it is also a Veterinary Nurse Training facility. Out-of-hours emergencies are handled by Vets Now for emergency consultations and telephone advice.

Services

•General veterinary care: Consultations, routine procedures, vaccinations, neutering, microchipping and parasite control are listed, alongside ongoing care for dogs, cats and smaller pets.
•Surgery, dentistry and diagnostics: The practice offers general surgery and dentistry, plus diagnostic testing and imaging including blood tests, X-ray, ultrasound and an on-site laboratory.
•Nurse-led support: Nurse clinics include blood pressure checks, grooming and nail clipping, anal sac expression, and six-month health checks.
•Extra support services: Home visits and GB pet travel documentation are listed.
•Species seen: The practice lists dogs, cats, rabbits, gerbils, guinea pigs, hamsters, ferrets, tortoises, small and large cage birds, and backyard poultry. Recent reviews specifically mention care for a cat, dogs and a hamster.
•Out-of-hours care: Emergency cover is provided through Vets Now.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Some reviews also mention concerns around repeat testing or billing conversations, although that is not the main theme across feedback.

People

No individual vets or nurses are named here, but the practice is listed as a Veterinary Nurse Training facility, and reviews refer to the vets, nurses, reception team and wider staff.

Reviews

Tawe Veterinary Group has a Google rating of 4.6/5 from 147 reviews, suggesting a generally strong overall reputation, with recent feedback showing both very positive experiences and some sharper complaints.

•Several owners describe compassionate long-term and end-of-life care, including gentle handling of both pets and owners during difficult final visits.
•Positive reviews also highlight kind, professional treatment across different species, including a cat and a hamster, with praise for the vets, nurses and wider team.
•A small number of negative reviews focus on communication and follow-up, including delayed or unclear test-result communication and feeling they had to push for treatment.
•There are also occasional complaints about waiting times, repeat testing, and billing or administrative sensitivity, including one recent review describing an upsetting payment query when collecting a pet’s ashes.

Reviews for Tawe Veterinary Group

Note: Showing the 10 most recent Google reviews out of 147 we track in total. Recent reviews may not be representative of overall sentiment.

Madeline McKenna

4 months ago

After our dog passed away, we received automated emails from the surgery reminding us to bring her in for a six-monthly health check. I contacted them about this and chose to look past the mistake. However, when we went to collect her ashes, the receptionist decided that was the appropriate moment to tell my partner that we supposedly owed a couple of hundred pounds. We do not, everything had already been paid in full / through insurance. They couldn’t tell my partner exactly what the bill was for when he asked either. Even if there had been an outstanding balance, raising it while we were collecting our dog’s ashes was deeply insensitive and completely inappropriate. This experience lacked basic compassion, and the staff would benefit from additional training around empathy and timing.

Aimee Driscoll

10 months ago

I’m incredibly disappointed with the care my dog received at Tawe Vets. Luna had been unwell for weeks — clear signs of infection, pain, and discomfort. Despite repeated visits, I had to push just to get basic treatment like antibiotics and pain relief. She had multiple tests, including bloods, yet I was never contacted with results — even after calling at 9am to report she was getting worse. No one followed up. No urgency. I’ve now taken Luna to a different vet who listened, took her pain seriously, and are actually supporting us through the next steps — whatever they may I would not recommend this practice to anyone needing genuine, compassionate care when their pet is truly in need Update on Luna After moving Luna to a new vet, I’m relieved to say she’s finally on the road to recovery. The change in care has been nothing short of incredible—within 24 hours she was more comfortable, her pain was being managed, and for the first time in weeks, I felt like she was truly being cared for. In contrast, Tawe Vets didn’t just fail Luna medically—they failed her emotionally. Her pain was dismissed, test results were delayed, and no urgency was ever shown, even when she was clearly deteriorating. Their response to my review only confirmed what I already knew: they care about your pet about as much as they care about replying to reviews—robotically, without empathy or accountability. Frankly, they should put “butchers” above the door, not vets. The lack of compassion, urgency, or basic duty of care was inexcusable

deborah richards

1 year ago

After having registered my cat, Malcolm, with a few vet practices in Swansea, luckily I transferred him to Tawe Vets Sketty and I can honestly say they proved to be the best practice by a mile. The vets, nurses and all the staff are so professional, caring and helpful. I would not hesitate to recommend them to anyone looking for a gold standard practice. The compassion and gentle care shown to Malcolm has been second to none.

Lucy Elford

Absolutely wonderful care for my hamster. Such lovely and kind people.

liz minchella

You looked after my dog Arry with love and care for the years he was with you. Unfortunately, Arry had to be put down February this year, 2025. He was 12.5 years old. I've never had any trouble with an appointment. If they were a bit late, it ws due to a sick animal needing that extra time. Thank you, one and all from Arry Minchella.

Saira Luckman

Our lovely dog Heather received wonderful care from everyone at Tawe right up to the end of her life this week. We are so grateful for their gentle, compassionate and expert handling of both dog and owners. Knowing she had the very best care has made a very sad time more bearable.