Tawe Veterinary Group

- Positive reviews describe kind, gentle handling, strong long-term relationships with clients, and compassionate care, including at the end of a pet’s life. - One owner specifically praises the team’s handling of a difficult Shih Tzu during a shave, saying the dog was much happier afterwards. - Critical reviews mention late-running appointments, rearrangements, a long quoted wait for cat spaying, and an overcharge that was corrected at the desk.

Tawe Veterinary Group is a CVS-owned veterinary practice in Swansea. Its listed services cover routine care, surgery, dentistry, diagnostics, nurse clinics, pet travel paperwork and home visits, and the practice says out-of-hours emergencies are handled by Vets Now. It treats a broad mix of pets, including dogs, cats, rabbits, ferrets, tortoises, cage birds and backyard poultry.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, six-month health checks, blood pressure checks, microchipping and nurse clinics.
•Procedures and diagnostics: neutering, general surgery, dentistry, diagnostic tests and imaging, with X-ray and ultrasound listed as facilities.
•Additional support: grooming and nail clipping, anal sac expression, GB pet travel documentation and home visits. Reviews also mention help with a difficult-to-handle dog needing shaving, and compassionate support at the end of a pet’s life.
•Emergency and species cover: emergencies during normal opening hours are handled by the practice, while out-of-hours cases are directed to Vets Now. Listed species include dogs, cats, rabbits, gerbils, guinea pigs, hamsters, ferrets, tortoises, small and large cage birds, and backyard poultry.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews include one complaint about a proposed CT scan costing £2,000–£3,000 and another about an initial overcharge that was corrected when challenged.

People

•Gemma, Yolande and Alison are all praised by name in reviews.
•Gemma is singled out by one long-term client as their dog’s main vet over many years, including during end-of-life care.
•The reception team also receives positive mentions, although one reviewer reports a billing mistake that was later corrected.

Reviews

Tawe Veterinary Group has 4.3 stars from 75 Google reviews.

•Positive reviews describe kind, gentle handling, strong long-term relationships with clients, and compassionate care, including at the end of a pet’s life.
•One owner specifically praises the team’s handling of a difficult Shih Tzu during a shave, saying the dog was much happier afterwards.
•Critical reviews mention late-running appointments, rearrangements, a long quoted wait for cat spaying, and an overcharge that was corrected at the desk.
•One detailed complaint says a CT scan costing £2,000–£3,000 was required before antibiotics would be prescribed, while other reviewers describe the team very positively.

Reviews for Tawe Veterinary Group

Note: Showing the 10 most recent Google reviews out of 75 we track in total. Recent reviews may not be representative of overall sentiment.

angela bolan

3 months ago

Thank you for the care you gave my 12yr old dog Millie. Gemma was her main Vet in Gorseinon from day one (2013) and especially over the last year and I am so grateful for the care Millie received even at the very end. I'm in tears writing this as i miss her so much but thankful she is no longer in pain. Kindest wishes to you all.

Angela Windsor

6 months ago

Wholly unethical practice, only concerned with parting as much money from clients as possible. Our dog had an inner ear infection & an appointment was booked. Explained that he's suffering identical symptoms to when my previous dog had had an inner ear infection. Told by Tawe Vets that unless a CT scan was given at a cost of between 2 -3 thousand pounds, antibiotics could not be prescribed. The vet refused to even try a course of antibiotics without an excessive scan payment. The only other option we were given was euthanasia -unnecessary euthanasia. An option given to try to emotionally bully us into a payment we didn't have. We took the dog the another vets, where a physical exam was done & the vet agreed an inner ear infection was the cause & prescribed antibiotics. Our dog is now on the mend & hasn't had to be put to sleep because of a refusal to adequately treat him & refusal to try antibiotics without an expensive CT scan. Relying on the fact that most people don't know what's wrong with their pet or what treatment is required, they're clearly more concerned with their rising profits than the pets they claim to care for

michael pratt

2 years ago

Helen Carmichael

The best vets around

Jo Freeman

Naomi Miller

The vets here are outstanding. Soooo kind and gentle. Gemma, Yolande, Alison and the wonderful vet we saw today who managed to shave our bite-loving shih tzu, haha. He's sooo much happier tonight. And the reception staff are amazing too. We travel from Pontardawe to Gorseinon/Sketty and will never swap. A+++++++++++

Thomas Lynch

Again another difficult experience. Really hard when I have to go monthly with my little dog being unwell and wish he wasn't. Today I had to take my 1 year old too which Is hard enough even when the appointment is on tine The vet was 40 minutes late and the answer was that he was sent to the wrong place. Our appointment was a rearrangement by the vets because of thier changes. Then it all becomes a rush because other people are waiting and when leaving (just an injection) they nearly charged me more than double until i challenged it. Ladies on counter did then realise and correct thankfulky. I know these things happen sometimes but everytime I now go, i expect something to happen.... 😮‍💨

Gareth Davies

3 years ago

I am so glad I left Tawe vets lots of issues but the final straw was being told I had to wait 12 months to have my cat spayed. Left for St James surgery Penllergaer, my cat was booked to be spayed in 2 weeks. The quality of service is super different level all together.

Helen Louise Penhale

5 years ago

I have used Tawe vets since 2007 and I have only ever experienced very good care to my animals. I normally use the Sketty Branch, but recently have started using the Gorseinon branch which I find much easier, especially to park. I have 3 dogs and a cat, and the vets treat them and talk to them as if they are their own. They answer my endless questions and go above and beyond to make sure my dogs & cat are comfortable and calm before doing anything to them. I cannot fault The Tawe teams from both branches. Here’s to many more years of Tawe Vets.