Campbells Veterinary Surgery

Kaitlyn and Jazmin are two of the most professional and caring women I've come across, We had to bring our little boy in unexpectedly, I've never felt such heartbreak but they made us feel at ease, he was in safe hands, we were acknowledged and that means ever so much. It was my first and last visit with Campbells but I couldn't recommend them enough 🐈‍⬛

I have been registered with Campbells for almost five years. I have had a series of rude interactions but finally tipped over the edge. We attended our appointment for the given time at 9am and there wasn’t even a vet in the practice. They had asked to rearrange on arrival. I understand that this causes stress for the practice nurse but her delivery and attitude was disgusting. I had simply asked why I hadn’t been informed and she had provided a series of excuses in simply the rudest manner I have ever experienced. I explained that one of my cats is a rescue and she could hear her in distress but such little empathy shown at a veterinary practice. I have been loyal to Campbells and always polite in my interactions despite their rude staff. However, this time, I had enough. This practice is unreliable with timings, they have rude staff and I have had enough of paying extortionate prices for a terrible experience.

The place is dirty one of the receptionists has no manners at all . All 3 of my animals are now being transferred to another practice .

The service here can be hit and miss, it really depends on which receptionist or vet you see. Some visits have been positive, but others less so. Unfortunately, it seems to be the same receptionist who consistently struggles with manners and professionalism, which is disappointing. It’s a shame, because when you get the right team member, the experience can be completely different.

The service here can be hit and miss, it really depends on which receptionist or vet you see. Some visits have been positive, but others less so. Unfortunately, it seems to be the same receptionist who consistently struggles with manners and professionalism, which is disappointing. It’s a shame, because when you get the right team member, the experience can be completely different.

My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could "pop down and pay the balance". Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could pop down and pay the balance. Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

Would rate this 0 stars if I could. Honestly it is shocking how disgusting it is inside. Who would bring their animal here if you’re going to have the stink of dog as soon as you enter. Other vets are way more hygienic than this.

Absolutely amazing vets took my mums dog to be checked out all staff where absolutely brilliant can't thank the surgery enough as my mams dog is quite a nervous dog the vet was very patient and caring would 100% recommend

They care for andre hayes our yorkie brought his back from close fron the brink of collapse from tooth infection .now he's thriving little guy well spoilt 12 months on he's been so busy enjoying life been on lots of adventures . He's cared for well by cambels had 13 teatu out as well for his teath was in a bad way when we had him now he's full of life loving it traveling around the uk All his injections done and his anel gland sorted and helth check ups his been brilliant and alot more caring and carner