Campbells Veterinary Surgery

- Positive reviews mention calm, caring handling during stressful appointments, including support during an unexpected visit and patient treatment of a nervous dog. - Clinical examples in reviews include successful treatment of a serious tooth infection, with one dog reported to have recovered well after 13 teeth were removed, alongside routine injections, anal gland care and health checks. - Negative reviews repeatedly mention inconsistent front-desk service, with some owners saying the experience depends heavily on which receptionist or vet they see; one review describes arriving for a booked appointment and being asked to rearrange because no vet was available.

Campbells Veterinary Surgery is a Swansea practice established in the 1950s, listed as an RCVS General Practice and part of CVS. It offers general veterinary care with on-site diagnostics including an in-house lab, X-ray and ultrasound, alongside surgery and an orthopaedic referral service. Recent feedback is mixed: some owners describe caring, supportive handling, while others report problems with reception, cleanliness and appointment management.

Services

•General veterinary care: consultations, six-month health checks, vaccinations, parasite control, microchipping and neutering.
•Diagnostics and treatment: in-house laboratory testing, X-ray, ultrasound, dentistry and surgery, including an orthopaedic surgery referral service. Reviews mention treatment of a severe dental infection with multiple tooth extractions, as well as routine follow-up care.
•Nursing and support services: nurse clinics including blood pressure checks, grooming, nail clipping, anal sac expression, home visits and GB pet travel documentation.
•Species seen: dogs, cats, rabbits, small mammals such as guinea pigs, hamsters, gerbils and ferrets, plus tortoises, small and large cage birds, and backyard poultry.
•Emergency arrangements: support is available during normal opening hours, with out-of-hours care provided by Vets Now Swansea.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews on cost are mixed but include complaints about high charges, with one owner describing prices as “extortionate” and another unhappy with billing around an end-of-life visit.

People

•Kaitlyn and Jazmin are named in reviews, with one owner praising them as professional and caring during an unexpected cat visit.
•Reviews also suggest experiences can vary depending on the staff member seen, with repeated criticism aimed at one unnamed receptionist’s manners and professionalism, and one complaint naming Kaitlyn in relation to a difficult end-of-life appointment.

Reviews

Campbells Veterinary Surgery has a 4.0/5 Google rating from 176 reviews.

•Positive reviews mention calm, caring handling during stressful appointments, including support during an unexpected visit and patient treatment of a nervous dog.
•Clinical examples in reviews include successful treatment of a serious tooth infection, with one dog reported to have recovered well after 13 teeth were removed, alongside routine injections, anal gland care and health checks.
•Negative reviews repeatedly mention inconsistent front-desk service, with some owners saying the experience depends heavily on which receptionist or vet they see; one review describes arriving for a booked appointment and being asked to rearrange because no vet was available.
•Several low-rated reviews raise concerns about cleanliness inside the practice, and some owners felt communication and payment handling during euthanasia appointments lacked sensitivity.

Reviews for Campbells Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.

Wendy Beynon

1 month ago

I put my presa canario pup down on January 3rd and the vet was scared of big dog and put 2 the amount to translation for her to be safe. My pup had a muzzle on him and me at his head. I will never ever trust this vets especially when they have Kaitlyn Waidley there. If your scared of big dogs don't take them as a client or ask someone else to see them, don't knock the dog out so much that it couldn't know who was there for their last breath. This place is not a nice place anymore. Started to believe that all vets are in it for the money not to help animals. Today, I had to do what most owners hate and put my dog down. My English springer Spaniel was 13 years and 3 months and was struggling so badly that he could only walk for 5 minutes and he'd fall over. So on the 3rd of January 2023 I had called and asked if I could bring him in, I had a 9 am slot. I was taken to the room by a lovely lady and I was there calming my boy down as he was trying to get up to comfort me( I had put off this for a long time). The vet came in and question me and was giving my dog a medical check over, I felt that he thought that I had just made a decision there and then to get rid of a pet. I felt that I wasn't being a good owner and I had failed my dog. Yes I had a go at the vet and yes I know it's their job, but if they think it's easy to do what is needed after I had a my boy for 13 y and 1 month through thick and thin and him being my light on my darkest days then they are wrong. The vet should look it up on their computer before and then think that it is the HARDEST thing anyone has had to decide to do.

Alexandra Ward

4 months ago

Kaitlyn and Jazmin are two of the most professional and caring women I've come across, We had to bring our little boy in unexpectedly, I've never felt such heartbreak but they made us feel at ease, he was in safe hands, we were acknowledged and that means ever so much. It was my first and last visit with Campbells but I couldn't recommend them enough 🐈‍⬛

Kate Saltmarsh

I have been registered with Campbells for almost five years. I have had a series of rude interactions but finally tipped over the edge. We attended our appointment for the given time at 9am and there wasn’t even a vet in the practice. They had asked to rearrange on arrival. I understand that this causes stress for the practice nurse but her delivery and attitude was disgusting. I had simply asked why I hadn’t been informed and she had provided a series of excuses in simply the rudest manner I have ever experienced. I explained that one of my cats is a rescue and she could hear her in distress but such little empathy shown at a veterinary practice. I have been loyal to Campbells and always polite in my interactions despite their rude staff. However, this time, I had enough. This practice is unreliable with timings, they have rude staff and I have had enough of paying extortionate prices for a terrible experience.

Jessica Lewis

5 months ago

The place is dirty one of the receptionists has no manners at all . All 3 of my animals are now being transferred to another practice .

Private User

The service here can be hit and miss, it really depends on which receptionist or vet you see. Some visits have been positive, but others less so. Unfortunately, it seems to be the same receptionist who consistently struggles with manners and professionalism, which is disappointing. It’s a shame, because when you get the right team member, the experience can be completely different.

graham pennock

7 months ago

My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could "pop down and pay the balance". Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could pop down and pay the balance. Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

rae

Would rate this 0 stars if I could. Honestly it is shocking how disgusting it is inside. Who would bring their animal here if you’re going to have the stink of dog as soon as you enter. Other vets are way more hygienic than this.

Adam Chick

8 months ago

Absolutely amazing vets took my mums dog to be checked out all staff where absolutely brilliant can't thank the surgery enough as my mams dog is quite a nervous dog the vet was very patient and caring would 100% recommend