Dog & Cat Vets in Swansea

## Summary Jack’s Veterinary describes itself as independently owned. Recent reviews repeatedly point to it being set up for both routine and difficult appointments, with specific mentions of dental surgery, cancer discussions and treatment planning, and compassionate end‑of‑life care. Owners also repeatedly describe clear explanations and transparency around costs (including “no pressure” and “no upselling”), plus a calm approach with nervous pets. Same‑day appointments are mentioned in one case for an unwell dog. ## Services - **General vet consultations for illness** (examples include an unwell cocker spaniel seen the same day, and kittens brought in for check-ups/questions). - **Dental surgery** (one owner specifically describes feeling heard and comfortable through their pet’s dental surgery process). - **Cancer care discussions and planning** (a review describes a diagnosis conversation and a “thorough treatment plan” being put together). - **End‑of‑life care / euthanasia support** (multiple reviews describe peaceful, respectful euthanasia experiences, including being able to hold a pet during passing). - **Bereavement follow-up gesture** (a condolence card with paw prints was sent after a dog was put to sleep, according to one review). - **Veterinary Nurse Training facility** (listed in the clinic data). ## People - **Maryam (vet)**: Mentioned as explaining things clearly and putting together a thorough treatment plan after a dog’s cancer diagnosis; also described as leading “Maryam and her team.” - **Dr Khalelia (vet)**: Praised for detailed explanations and for helping a nervous dog feel at ease during an illness visit. - **Sara**: Thanked for being thorough and for answering questions during a first visit for an unwell pet. - **Reception/front-of-house team**: Several reviews mention a warm welcome and practical kindness (including giving treats to a dog for later), as well as being “happy to help.” ## Reviews **5.0 stars from 164 reviews.** The latest written reviews are uniformly positive and include detailed accounts of medical and emotionally difficult visits. “Themes below are drawn from the latest written reviews available to us.” - **Clear communication and time for questions**: owners repeatedly mention vets explaining “everything in great detail” and taking time to answer concerns. - **Transparency around costs**: multiple reviewers explicitly note being open about pricing, with “no pressure” and “no upselling.” - **Support in high-stakes moments**: several detailed accounts of euthanasia describe a peaceful passing and respectful handling; one mentions a condolence card with paw prints. - **Handling nervous animals gently**: one owner notes their nervous dog was put at ease; others say pets came home relaxed. - **Access when a pet is unwell**: one review reports being seen promptly on the same day after calling.

## Summary St James Veterinary Group Ltd. describes itself as **independently owned** and runs a **24/7 emergency service for its clients**, including **out-of-hours care handled on its own premises** with access to **pet notes/medical history**. Recent reviews repeatedly highlight the day-to-day experience: owners mention **staff taking extra time to settle nervous or reactive rescue dogs before treatment**, and vets **explaining things clearly** during appointments. Several reviewers also describe **long-term use of the practice (years to decades)**. ## Services - **24/7 emergency veterinary service for clients**, including out-of-hours care on the practice’s own premises (with access to pet records/medical history). - **Veterinary Nurse Training facility** (listed in the clinic’s services/specialisations). - General consultations are implied in reviews, with multiple mentions of vets treating **dogs and cats**, including **reactive/rescue dogs** that need slower handling and reassurance. ## People - **Ellie (vet)**: Mentioned as “patient and understanding” with a “nervous, reactive dog,” with an owner reporting progress to the point the dog now sits on her lap. - **Becky (vet)**: Multiple reviews describe her as reassuring for anxious owners and rescue dogs, and as “brilliant,” with one owner noting she helps them feel safe during visits. - **Dr. Marie‑Claire**: Praised for handling “difficult” animals with understanding and compassion. - **Emma Westley**: Mentioned for taking extra time to put two rescue dogs at ease **before any treatment**. - **Jess (vet) and Nurse Tia**: Praised together for looking after two cats and being professional, with “excellent customer service skills.” - **Reception team**: Repeatedly described as welcoming/warm, with one reviewer saying receptionists “go above and beyond.” ## Reviews **Google rating: 4.8 stars from 178 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners frequently describe **staff taking time to calm and handle nervous/reactive or rescue dogs**, sometimes specifically **before treatment starts**. - Multiple reviews highlight **clear explanations** during appointments (“explain everything very well”). - Several reviewers mention **long-standing loyalty** (being with the practice for years/decades, and multiple pets cared for). - Positive mentions of both **vets and nurses**, plus a consistently welcoming **reception team**.

## Summary St James Veterinary Group Ltd. is an **independently owned** veterinary practice. The website states it runs its **own 24/7 emergency service year‑round**, with **access to clients’ pet notes and history**, and **without relying on external parties**. Recent reviews back up day‑to‑day work such as **vaccinations and check-ups**, and also mention confidence using the **out‑of‑hours hospital**. Experiences vary: most recent reviewers describe clear explanations and calm handling (including with feisty cats), while one reviewer reports a booster visit where the vet **didn’t explain the vaccine/exam** and suggested **unlicensed medication use** for future handling. ## Services - **24/7 emergency service** (website: provided year‑round, run at their own premises, with access to pet notes/history). - **Out-of-hours hospital care** (mentioned in reviews as the place owners take pets with confidence). - **Vaccinations and boosters** (reviews describe puppy vaccines/check-up and cat vaccine/boosters). - **Routine health checks / physical examination** (explicitly referenced in a booster appointment review). ## People - **Katherine (vet)**: one reviewer reports she did not explain the vaccine or physical examination during a booster visit, and suggested *unlicensed use of medication* in future to help examination of a difficult cat. - Other reviewers (not naming individuals) repeatedly describe vets and nurses as **clear communicators** (explaining information during vaccines/check-ups) and **capable with difficult pets** (e.g., handling a “feisty” cat). ## Reviews **4.6 stars from 247 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication/explanations:** multiple owners mention staff explaining things well during visits; one review describes the opposite (no explanation during a booster appointment). - **Handling nervous/feisty animals:** several comments describe good handling of difficult pets; one review reports a cat returning highly stressed after being taken to another room for handling. - **24/7/out-of-hours care:** owners cite the 24‑hour emergency option as a key reason for choosing the practice and mention using the out‑of‑hours hospital with confidence.

## Summary St James Veterinary Group Ltd. describes itself as **independently owned** and offers **24/7 veterinary services** for its clients, including a **24/7 emergency service** with access to your pet’s notes and medical history; **out-of-hours emergencies are handled at the Parkway branch**. Recent reviews most often mention routine preventive care (vaccinations and microchipping), thorough check-ups where owners feel listened to, and specific “everyday” problems being treated (for example, anal gland issues). Concrete details owners mention include: - **Microchipping and vaccinations** for a young kitten. - A vet visit where an **anal gland problem** was treated and “sorted”. - Owners repeatedly saying their pets are **checked thoroughly** and that they feel **listened to** during appointments. - A named vet (**Nick Colwell / Nick**) being singled out for being friendly and professional. ## Services Based on the website summary and the latest reviews available to us, the clinic is referenced for: - **24/7 emergency care for existing clients**, with access to pet medical history; **out-of-hours seen at the Parkway branch** (as stated by the clinic). - **Microchipping** (reviewed for a kitten). - **Vaccinations/annual injections** (reviewed). - Treatment of **anal gland problems** (reviewed). ## People - **Nick / Nick Colwell (vet)**: Mentioned in multiple reviews as **friendly and professional**, including a visit where he **treated an anal gland problem** and owners said it was “sorted,” and another where he “did an excellent job” with a pet called Waffle. - **Reception/team**: Mentioned as **welcoming and helpful**; one reviewer specifically called out both **receptionists and the vet** as “amazing” during an annual injections visit. ## Reviews **Google rating: 4.8 stars from 237 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners commonly describe pets being handled with **care during appointments**, and say they feel **welcomed** even though the practice is described as **busy**. - Several reviews emphasise **being listened to** and pets being **checked thoroughly**, rather than rushed. - Specific services/problems mentioned include **microchipping and vaccinations** for a kitten and an **anal gland issue** being treated successfully. - Longer-term clients mention returning over **multiple years** and relying on the team for **advice** (including first-time pet ownership questions).

## Summary Gibson & Jones Vets describes itself as an independent practice with “more than 40 years” of experience. Reviews most often talk about support around end-of-life care (including sedation and euthanasia), and several mention thoughtful bereavement touches such as a condolence card with a paw print and a small jar of fur, and later wildflower seeds sent in memory of a pet. Owners also mention treatment for small pets (mice), and practical details like a clean clinic environment, customer parking, and Wi‑Fi in the waiting room. The practice is also listed as a veterinary nurse training facility. ## Services - **Veterinary nurse training facility** (listed capability). - **Small pet care:** owners specifically mention bringing **mice** for treatment. - **End-of-life care:** euthanasia is described in multiple reviews; one owner mentions choosing **sedation** as part of the process. - **Bereavement support gestures** mentioned by clients: a condolence card with a **paw print**, a **small jar of fur**, and **wildflower seeds** sent after a pet’s passing. ## People - **Karen (vet):** mentioned for being “respectful and kind” during a cat’s euthanasia, helping owners through the appointment. ## Reviews **4.7 stars from 207 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life support is a standout theme:** multiple owners describe being given time, not feeling rushed, and feeling supported during euthanasia appointments. - **Memorial keepsakes are specifically mentioned:** paw-print card and fur jar prepared after a dog’s death; wildflower seeds sent months later after a cat’s death. - **Clean, practical environment:** owners call out cleanliness, customer parking availability, and Wi‑Fi in the waiting room. - **Non-standard species noted:** at least one family reports positive experiences bringing **mice**, including staff support for a child when a mouse had to be put to sleep.